Veterans Health Care: Scheduling Systems and Related Challenges
What GAO Found The Department of Veterans Affairs (VA) uses dozens of systems to schedule appointments, manage referrals, and monitor wait times for veterans. The department is also in the process of replacing its primary health information system—the Veterans Health Information Systems and Technology Architecture (VistA)—by deploying a new electronic health record system with Oracle Health. However, the rollout of the new system has been delayed due to technical and performance issues. Some of those scheduling systems and tools are commonly used across the department by many VistA facilities. Schedulers at the handful of facilities that have the new Oracle Health system also have an additi.
Reported by Maria LopezVeterans Health Care: Scheduling Systems and Related Challenges.
The item is dated Wed, 10 Jun 2026 10:50:51 -0400.
TeamCog is carrying it as a audits report from GAO reports and testimonies RSS.
What GAO Found The Department of Veterans Affairs (VA) uses dozens of systems to schedule appointments, manage referrals, and monitor wait times for veterans.
The department is also in the process of replacing its primary health information system—the Veterans Health Information Systems and Technology Architecture (VistA)—by deploying a new electronic health record system with Oracle Health.
However, the rollout of the new system has been delayed due to technical and performance issues.
Some of those scheduling systems and tools are commonly used across the department by many VistA facilities.
Schedulers at the handful of facilities that have the new Oracle Health system also have an additi…
Official Source
GAO reports and testimonies RSS. Accessed 2026-06-10T15:00:04.942Z.