VA Disability Benefits: Opportunities and Challenges to Modernizing Technology and Adopting AI
What GAO Found The Department of Veterans Affairs (VA) is working to modernize its IT systems to increase efficiency and accuracy of claims processing for disability compensation. However, past GAO reports have found that VA faces long-standing challenges in managing its disability compensation program and implementing innovative technologies. For example, GAO found gaps in VA’s oversight of the quality of exams provided by contracted medical providers and in the management of training for claims processors. Moreover, in 2009, VA began developing an electronic, paperless system called the Veterans Benefits Management System. GAO found that this effort was not driven by robust planning and d.
Reported by Maria LopezVA Disability Benefits: Opportunities and Challenges to Modernizing Technology and Adopting AI.
The item is dated Fri, 10 Jul 2026 07:20:02 -0400.
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What GAO Found The Department of Veterans Affairs (VA) is working to modernize its IT systems to increase efficiency and accuracy of claims processing for disability compensation.
However, past GAO reports have found that VA faces long-standing challenges in managing its disability compensation program and implementing innovative technologies.
For example, GAO found gaps in VA’s oversight of the quality of exams provided by contracted medical providers and in the management of training for claims processors.
Moreover, in 2009, VA began developing an electronic, paperless system called the Veterans Benefits Management System.
GAO found that this effort was not driven by robust planning and d…
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GAO reports and testimonies RSS. Accessed 2026-07-10T15:00:07.725Z.