Federal Student Loans: Education Could Better Coordinate with Servicers When Making Program Changes
What GAO Found The Department of Education provides student loan servicers with instruction for implementing program changes via formal documents known as change requests. Change requests outline new or modified requirements for servicers and can vary in their complexity. For example, Education could require servicers to carry out tasks ranging from sending straightforward borrower communications to implementing major repayment plan changes. Examples of Tasks Student Loan Servicers Carry Out for Education The servicers reported facing challenges in implementing Education’s instruction for program changes. All four servicers raised concerns about the number of clarifying questions they neede.
Reported by Maria LopezFederal Student Loans: Education Could Better Coordinate with Servicers When Making Program Changes.
The item is dated Thu, 06 Aug 2026 09:22:58 -0400.
TeamCog is carrying it as a audits report from GAO reports and testimonies RSS.
What GAO Found The Department of Education provides student loan servicers with instruction for implementing program changes via formal documents known as change requests.
Change requests outline new or modified requirements for servicers and can vary in their complexity.
For example, Education could require servicers to carry out tasks ranging from sending straightforward borrower communications to implementing major repayment plan changes.
Examples of Tasks Student Loan Servicers Carry Out for Education The servicers reported facing challenges in implementing Education’s instruction for program changes.
All four servicers raised concerns about the number of clarifying questions they neede…
Official Source
GAO reports and testimonies RSS. Accessed 2026-08-06T15:00:12.053Z.